PEACE OF MIND WITH 20PERCENT

At 20percent, we understand that purchasing a pre-owned device is not just about saving money — it’s about confidence, trust, and long-term value. That’s why we’ve built our entire customer experience around giving you complete peace of mind, from the moment you shop with us to the day you start using your device.

Quality You Can Trust

✔ Every pre-owned device undergoes a comprehensive 45-point quality check before being released for sale. Each unit is thoroughly inspected and tested to ensure that every component is working perfectly, and only once it meets our strict standards is it certified as suitable for resale.

✔ Our commitment doesn’t stop there — every pre-owned device comes with a 6-month warranty, so you can buy with complete confidence knowing that we stand behind the quality of our products.

✔ And because we value your satisfaction above all, every purchase — whether new or pre-owned — comes with a 14-day peace-of-mind guarantee. If your device doesn’t meet your expectations or suit its intended purpose, you can return it for a full refund.

Product Warranty

✔ 6-month warranty covering hardware components, the pre-loaded operating system, and any faults.

✔ Pre-owned items are sold in line with their grading description, ensuring full transparency on condition.

✔ New items carry the full manufacturer’s warranty.

For full details, please refer to our warranty policy.

Safe & Secure Shopping

✔ Your trust is our priority. Our website uses advanced digital encryption to protect every transaction, giving you the confidence to shop securely.

✔ Sensitive details like credit card numbers and CVV codes are never stored on our system.

✔ All payments are processed through your bank’s own secure payment portal.

✔ Our platform complies with the Electronic Communications and Transactions Act (ECT) to ensure safety, transparency, and fairness.

Your Rights, Our Responsibility

We proudly comply with the Consumer Protection Act (CPA), ensuring that:

✔ You always receive quality goods, in full working order.

✔ You have the right to cancel within 7 days of receiving your purchase — extended to 14 days by 20percent.

✔ All devices are covered by the automatic six-month warranty.

✔ You will never be forced into purchasing a more expensive product if an issue arises.

✔ We also comply with the Protection of Personal Information Act (PoPIA), keeping your data secure and private at all times.

Respecting Your Privacy

✔ Your personal data is treated with the utmost confidentiality. Access is strictly limited to authorised employees and contractors bound by confidentiality agreements.

✔ And because we respect your choices, every email and newsletter includes an easy unsubscribe option.

Committed to Sustainability

20percent believes in responsible business practices. When devices reach the end of their life cycle, we ensure disposal is done in an environmentally safe way, in line with responsible waste management standards.

The 20percent Peace of Mind Guarantee

When you buy from 20percent, you’re not just purchasing a device — you’re investing in quality, security, and trust. Our promise is simple:

✔ Affordable products

✔ Reliable quality

✔ Complete peace of mind

Because technology should empower you, not worry you.