FAQs: QUESTIONS OR QUERIES

1. How do I create a 20 Percent profile/account on the website?

On the Home Page, you will see the ‘Account’ button at the top right-hand side of the screen. Follow the steps to create your profile, which will enable you to purchase and pay on the 20 Percent website. You can unsubscribe at any time.

2. How do you keep my information secure?

At 20 Percent, we take your privacy and data security very seriously. We adhere to South Africa's POPIA Act and international privacy standards (including GDPR and CCPA) to ensure your information is protected with the utmost security.

Data Transmission and Storage Security

✔ This website uses SSL/HTTPS encryption to ensure your data cannot be intercepted by third parties while browsing and placing orders.

✔ All payment information is processed through Shopify's PCI DSS Level 1 certified payment system; we do not store your bank card details.

✔ Your personal information (such as your name, contact information, and shipping address) is stored securely and used only for order processing and after-sales service.

Scope of Information Use

✔ We only collect the minimum information necessary to complete your order and provide service.

✔ Your information will only be used for order fulfillment, customer support, and necessary communications and will not be sold or shared with unauthorized third parties.

✔ With your permission, you may receive notifications about new products and special offers. You can unsubscribe at any time.

User Rights

Under POPIA, you have the following rights:

✔ Right of Access: You can request confirmation from us at any time whether we hold your personal information.

✔ Right of Correction: You can request that we update or correct your personal information.

✔ Right of Deletion: You can request that we delete information that is no longer needed or that you no longer wish to retain.

✔ Right of Objection: You have the right to refuse to receive marketing communications from us.

Account and Access Security

✔ We have implemented strict backend access controls, ensuring only authorized employees can access your information.

✔ Our system uses two-factor authentication (2FA) and operation log tracking to protect your data from unauthorized access.

Risk Prevention and Continuous Monitoring

✔ 20 Percent's security team monitors our systems 24/7 to prevent hacker attacks, data breaches, and fraudulent transactions.

✔ We use anti-fraud detection tools to analyze suspicious transactions and ensure your shopping safety.

3. How do I unsubscribe from the 20 Percent database?

You may have subscribed to 20 Percent's communications but now wish to change your mind. Under the POPIA Act, you can unsubscribe from 20 Percent's communications. Simply email support@20percent.co.za or info@20percent.co.za with your details so we can take action. Once you unsubscribe, you will no longer receive communications from 20 Percent.

4. How do I change the email address linked to my profile?

To change the email address linked to your 20 Percent profile, send an email to support@20percent.co.za. You will need to provide details of your identity in order to do this. You may or may not be called for verification.

5. How do I delete my data/customer profile?

To issue a request to close your customer account, please contact us directly by email: support@20percent.co.za.

Note: If you delete your account while an order is in progress, you will lose all visibility on the site, as well as standard contactability with 20 Percent, and your order will be cancelled.

BUYING FROM 20 PERCENT

1. What is a used mobile device?

A used device (Huawei, Samsung, iPhone, Honor, Xiaomi, etc.) is one that is already owned by someone or available for purchase. At 20 Percent, all used devices undergo a rigorous quality assessment to determine their condition. If the device is refurbished, it undergoes a refurbishment process to maintain its physical condition, including replacing the battery, ensuring you are satisfied with the product.

Note: 20 Percent never sells a brand-new phone.

2. Does 20 Percent offer refurbished products?

Yes, we restore used products to like-new condition if necessary. 20 Percent works with reputable companies, authorized dealers, and individuals to acquire used devices for refurbishment. We always prioritize product quality and functionality, making it easy for you to purchase the pre-owned phone you desire. All products come with a 6-month 20 Percent warranty.

3. 20 Percent's Used Product Sources

✔ 20 Percent has a network of reputable partners across China. These partners offer a stable supply of high-quality used devices, ensuring a consistent supply.

✔ In addition, 20 Percent also operates a consumer device recycling business across China, ensuring a diverse and reliable source of products.

✔ All devices undergo rigorous testing and quality control before entering the market, providing customers with a reliable choice.

4. What payment methods are available?

✔ Card Payments: Visa and Mastercard credit cards are the most popular and trusted online payment methods around the world, including South Africa.

✔ Instant EFT: Instant EFT allows online shoppers with access to internet banking to make a payment that gets instantly verified.

✔ Debit Cards: Debit cards issued by Maestro and Visa Electron are still popular among many South African shoppers, and can be used to make online purchases.

✔ Mobicred: Mobicred is an online account that allows buyers to use a credit line to pay online through PayFast.