20PERCENT PRE-OWNED DEVICE WARRANTY POLICY

WARRANTY COVERAGE

✔ Duration: All pre-owned devices purchased from 20percent are covered by a local warranty of up to 6 months, starting from the date you receive your device.

✔ Record Keeping: Each device is registered in the 20percent database with a clear record of the warranty period.

✔ Eligibility: The warranty is non-transferable and applies only to the original purchaser of the device bought directly from 20percent.

WARRANTY BENEFITS

✔ Peace of Mind: Technical advice and support available during the warranty period.

✔ Free Courier Service: Upon submission of your claim, 20percent will provide complimentary courier service for returning your device to you. （This does not include the cost of shipping the device to our after-sales address, which shall be borne by you）.

✔ 14-Day Replacement: If a fault is detected within 14 days of purchase, you are eligible for a replacement device or a similar product.

✔ Recurrent Fault Guarantee: If the same verified hardware fault occurs twice within the 6-month warranty period, 20percent will provide a replacement device or a similar product.

✔ Convenient Claim Process: Fast and simple claim and repair procedures to minimize inconvenience.

WHAT THE WARRANTY DOES NOT COVER

1. Normal Wear and Tear

✖ Routine usage and aging of hardware.

✖ Accessories such as chargers and cables.

2. Software Issues

✖ Operating systems, third-party software, or software reloaded on the device.

✖ Any software installed by the customer after purchase.

3. Hardware Damage and Misuse

✖ Screen damage (including cracks, dead pixels, or hinge-related issues).

✖ Problems caused by external factors such as accidental damage, misuse, abuse, or power issues (including outages).

✖ Physical damage to devices with 360° (2-in-1), foldable, or flip technology, including:

- Misaligned external hardware parts

- Stiff or squeaky hinges

- Device opening beyond intended angle

- Dust, dirt, or foreign objects inside hinges

- Evidence of dropping or mishandling

- Screen damage resulting from hinge failure

4. Improper Use or Handling

✖ Failure to follow product instructions or perform preventive maintenance (such as software updates).

✖ Use of non-manufacturer-approved accessories, parts, or components.

✖ Physical modifications or the addition of extra parts.

✖ Incorrect handling of a factory reset.

5. Identification Issues

✖ Missing, altered, or illegible product service tags, serial numbers, or IMEI numbers.

✖ Devices that are blacklisted.

6. External Causes Beyond 20percent’s Control

✖ Natural disasters, lightning, fire, power surges, or outages.

✖ Water or liquid damage (applies to both operational parts and batteries, regardless of IP rating).

✖ Pest infestations or damage caused by insects.

✖ Damage caused by power surges following an outage or restoration of power supply.

7. Physical Damage

✖ Cracked screens or evidence of drops, dents, scratches, or scuffs.

✖ Any visible physical damage that may indicate internal failure.

8. Damaged Sealing Label

✖ During the warranty period, the sealing label on the phone was damaged or torn off.

IMPORTANT NOTES

✔ The warranty covers hardware faults only that occur under normal usage conditions.

✔ Accidental damage, misuse, or unauthorized modifications automatically void the warranty.

✔ Claims will be verified against 20percent’s internal records before approval.

✔ Replacements will be made with the same model or a product of equal value, subject to availability.